Showing posts with label Content Management. Show all posts
Showing posts with label Content Management. Show all posts

Friday, April 15, 2011

AuraPortal Presents first BPM including CRM, Online Commerce and Content Managemen

AuraPortal has included the Online Commerce, Content Management and CRM Pattern Processes Modules in its BPM Suite

Woburn (Boston), MA, April 15, 2011 - AuraPortal (www.auraportal.com), a global provider of Business Process Management (BPM), has announced today the introduction of the following modules in its Business Process Management Suite: Content Management (CMS/ECM), a complete Online Commerce platform (eCommerce) and new CRM (Customer Relationship Management) Process Patterns, which will join and fully integrate with the existing AuraPortal applications set. Common to all of these applications is that no programming is required in their deployment.

AuraPortal is a real Business Process Platform, with 100% web-based technology and complete coverage of all essential areas of a company's business management structure.

Its holistic approach covers not only the modeling, execution and typical processes of BPMS monitoring but also encompasses a wide range of capabilities and synergies to increase both organizational efficiency and management.

"Of course." says Pablo Trilles, AuraPortal Vice President. "This synergy could be achieved by integrating different applications from different vendors (which is the only possibility that has existed until now) but Is that really a solution? Time and cost to undertake intertwined integration -each with their own approaches, structures and criteria- as well as dependence on multiple vendors, are limiting factors. Those who have dealt with this approach already understand this problem".

Content Management Module
The Content Management Module complements the powerful Corporate Document Management of AuraPortal, including all stages of the content's life cycle: Creation and/or capture, storage, security, flow, access, publishing, version control, retrieval, distribution, preservation and contents destruction.

The goal is to allow each entity to maintain its Web site on the Internet in an easy and automated way. Using BPM Processes, organizations can establish creation flows and approval processes for any content that the organization desires to publish (press releases, news, articles, reviews, documents, videos and type of digital content). Once content has been approved, it will be automatically published on the Web site without extra work.

Online Commerce Module
Online Commerce, is a complete e-commerce platform which includes a Shopping Cart and a Payment Gateway. Companies are able to create their own Internet sales channel. With AuraPortal, there is no need to subcontract with technical experts, since company employees can completely design their system quickly and easily, with all transaction activity monitored by the AuraPortal BPM module.

Full integration of Online Commerce with business processes and supply chain provides an extraordinary advantage, allowing unprecedented sales and order fulfillment automation.

CRM Process Patterns Module
AuraPortal provides an innovation which will define the future of CRM, that is, the complete integration of CRM functionalities with BPMS processes using Process Patterns.

Process Patterns are classes of general application process which are already prepared by AuraPortal or its partners for immediate use, containing the necessary knowledge and structure needed to ensure effective operations on a particular issue in a specific predefined environment. It's like a pre-tailored suit: Once all minor adjustments have been solved to fully adapt the suit to the measurements, the customer will buy the suit.

About Aura (AuraPortal) (http://www.auraportal.com)
AURA is a global BPMS (Business Process Management Suite) provider delivering a solution that creates, without the need of IT programming, Business Process Workflow Execution Models. AuraPortal is 100% Web-based, and is complementary to existing ERP and CRM systems.

AuraPortal has a presence in 50 countries with more than 350 customers including, among others: Coca-Cola, PepsiCo, Frito-Lay, Toyota, Yamaha, Petroleos Mexicanos (PEMEX), Carrefour, ArcelorMittal, Eletrobras, Saras, Royal KPN, Bristol-Myers Squibb, Sodexo, etc., as well as many Government Agencies and Departments in several countries.

AuraPortal Headquarters are located in North America (Boston) and Europe (Holland) whereas the software development facilities are located in Spain and India.

See Partners Network and more Customers
AuraPortal is a real Business Process Platform where a set of 6 essential applications share the same environment in a seamlessly integrated and user friendly way: "6 in 1":

1.Intranet

2.Process Management

3.Document Management

4.Customer Management

5.Content Management

6.Online Commerce

What The Top Experts Say About Auraportal BPMS:

GARTNER Inc.: "AuraPortal is the Example of Next generation BPMS". (Magic Quadrant Report 2007 and 2009)

OVUM: "AuraPortal Excels in Ovum's technology assessment study which was set by a highly competitive field". "The vendor has demonstrated that its BPM platform can support complex processes and high-throughput scenarios". (OVUM - Decision Matrix on BPM Vendors 2010)

BPTRENDS: There is a 2010 Report on AuraPortal BPMS published by this prestigious firm. Click here to download an extract or the full report. (BPM Suites Report 2010)

Auraportal Contacts:
Scott Rich
Skype: scott.marketingintl
Phone: +1 781-569-5940 or +1 978-808-6340
The Netherlands: info-nl@auraportal.nl

Contact:
Scott Rich
Auraportal
400 Trade Center
Woburn, MA 01801-7472
+1 781-569-5940

Friday, March 11, 2011

AuraPortal Improves INS's Proceedings Support in Costa Rica

This project involves the workflow of thousands of civil servants, more than a million clients, and millions of documents managed by complex and highly automated BPM processes

Woburn (Boston), MA, March 11, 2011 -- AuraPortal (www.auraportal.com), a global provider of Business Process Management (BPM), announced today that Costa Rica partner AIC (Spanish abbreviation for 'International Insurance Adviser') will launch, in April this year, the complete set of business processes within the 'Electronic File per Client' Project at the INS, (Spanish abbreviation for the 'National Insurance Institute' government institution), in Costa Rica.

The AuraPortal Business Process Management Suite (BPMS) implementation will allow the INS, the most important insurance institution in Central America, to expedite the proceedings of their insurance and claims departments through the joint work of three key customer-management processes: Insurance, Data Modification and Claims.

Alvaro Padilla, head of the INS IT Department, stated that AuraPortal's solution "Allows for the customization of all process steps in order to fully automate the follow-up, control, and required regulatory compliance of claims for the associated participants involved. This means that when a customer asks about the status of their claim, the INS will be able to provide an updated status immediately".

Technically this is a major challenge, since the institute's enterprise-wide technology infrastructure must be linked with one common platform from which 2,500 civil servants across a wide network of Offices and Point of Sale locations can access information. In addition, the INS staff must be able to obtain current information about their customers, their policies, claims, complete digital files, and all proceedings that were already in process prior to the implementation of the new system.

Among the benefits to be obtained with this AuraPortal Case Management solution, ('Electronic File per Client' accessible by all staff), will be the significant improvement of administrative efficiency, faster staff and management decision making, and greater flexibility within the IT department to easily adapt and change processes as the INS's business requirements evolve. Staff members will now be able to access all customer information in one unique place, display of all the paperwork submitted by the client, and view the key performance indicator status in management reports with a single click, bringing real-time, online processes status to the entire organization.

About the National Insurance Institute (INS)
INS (Spanish abbreviation for 'National Insurance Institute') is the most important insurance institution in Central America. With 2,500 civil servants in its wide network of Offices and Point of Sale locations, the INS provides services to their more than one million clients.

It is one of the most stable enterprises in the region. They do not only successfully cover the insurance business, but they also efficiently manage Labor Risk and Compulsory Motor Insurance together with a broad sense of social responsibility, as shown in various activities.

It offers all kinds of existing policies to all kinds of clients, corporations or individuals, through all sorts of channels: offices, external agencies, telemarketing, telephone support and direct Internet customer service.

About AIC (Spanish abbreviation for 'International Insurance Adviser')
The AIC Group has 3 business divisions, each formed by multidisciplinary professionals, ready to understand the client requirements, and with the best attitude to become a committed partner, and ready to achieve the goals set forth by the organizations.

The AIC Group is operating in the Central America and Caribbean markets, and it is a partner of AuraPortal in Costa Rica.

ABOUT AURA (AuraPortal)(http://www.auraportal.com)
AURA is a global BPMS (Business Process Management Suite) provider delivering a solution that creates, without the need of IT programming, Business Process Workflow Execution Models. AuraPortal is 100% Web-based, and is complementary to existing ERP and CRM systems.

AuraPortal has a presence in 50 countries with more than 350 customers including, among others: Coca-Cola, PepsiCo, Frito-Lay, Toyota, Yamaha, Petroleos Mexicanos (PEMEX), Carrefour, ArcelorMittal, Eletrobras, Saras, Royal KPN, Bristol-Myers Squibb, Sodexo, etc., as well as many Government Agencies and Departments in several countries.

AuraPortal Headquarters are located in North America (Boston) and Europe (Holland) whereas the software development facilities are located in Spain and India.

See Partners Network and more Customers

AuraPortal is a real Business Process Platform where a set of 6 essential applications share the same environment in a seamlessly integrated and user friendly way: "6 in 1":

1.Intranet

2.Process Management

3.Document Management

4.Customer Management

5.Content Management

6.Online Commerce

What the Top Experts Say about Auraportal BPMS:

GARTNER Inc.: "AuraPortal is the Example of Next generation BPMS". (Magic Quadrant Report 2007 and 2009)

OVUM: "AuraPortal Excels in Ovum's technology assessment study which was set by a highly competitive field". "The vendor has demonstrated that its BPM platform can support complex processes and high-throughput scenarios". (OVUM - Decision Matrix on BPM Vendors 2010)

BPTRENDS: There is a 2010 Report on AuraPortal BPMS published by this prestigious firm. Click here to download an extract or the full report. (BPM Suites Report 2010)

Auraportal Contacts:
Scott Rich
Skype: scott.marketingintl
Phone: +1 781-569-5940 or +1 978-808-6340
The Netherlands: info-nl@auraportal.nl

Contact:
Scott Rich
Auraportal
400 Trade Center
Woburn, MA 01801-7472
+1 781-569-5940