Friday, April 29, 2011

Announcing A Reliable Brisbane Plumber for All Plumbing Emergencies

Best Brisbane Plumber offers top service, high quality of work at affordable prices.

Brisbane, Queensland, April 30, 2011 - Announcing a reliable Brisbane Plumber for all plumbing emergencies. Best Brisbane Plumber offers top service, high quality of work at affordable prices. The main feature is that the company does not charge travel time. The quote given is fixed and the plumbing work is executed efficiently.

Owner of Best Brisbane Plumber, Paul Wright says "I believe the public, our customers deserve a good deal. I hear many stories of other Brisbane Plumbers who have overcharged and have done sloppy work leaving their customers completely disillusioned with the Plumbing industry in general. I hope to make a difference in my company’s approach to servicing customers in the Brisbane area."

This service is for anyone with a plumbing emergency, whether it be a domestic situation or commercial. Best Brisbane Plumber will be there on time and ready to take charge of the emergency quickly and efficiently. It doesn’t matter whether the situation only requires replacing washers, fixing blockages in the toilet or bathroom or more major work such as clearing of tree roots from drains.

Homeowners are guaranteed that their Brisbane plumbing needs are treated in the following manner:

1.Work done by licensed plumbers

2.Free quotations

3.Competitive quotes which do not include travel time

4.Prompt response to emergencies

5.Efficient work performed with an eye for detail and minimizing any inconvenience to the home owner

Take a look for yourself for additional details about the Best Brisbane Plumber services, please visit:

Paul Wright
Best Brisbane Plumber
97 Sinnamon Rd
Sinnamon Park
Brisbane, Queensland 4073
61 7 3376 5834

How Sales Reps Can Improve Customer Rapport by 50 Percent in Just 41 Days

It seems an impossible claim, but author and performance expert Tom Connellan insists that sales reps can improve their sales skills by 50% in only 41 days. His new book, "The 1% Solution for Work and Life" gives readers the structure to make it happen.

Ann Arbor, MI, April 25, 2011 (Straight Line PR) -- Can sales reps really improve their rapport with customers by 50 percent or more? Author and speaker Tom Connellan says yes, in his new book, The 1% Solution for Work and Life. The book explains in detail how small, incremental changes can add up to big improvements in customer rapport.

"Or any other sales skill of your choosing," claims peak performance expert Connellan. "It's so simple."

Most everyone wants to do better, knows they can do better, and intends to do better - though they rarely pull it off, because they don't have a structure. But because of the behavioral equivalent of compounding interest, all a rep has to do is improve their ability to build rapport by 1% each day, and on the 41st day, they'll be 50% better.

On the 68th day, they'll be twice as good at closing.

And all it takes is to give reps the missing structure.

"Success at anything is never the result of a happy accident," says Connellan. "It's the result of discipline. It's the result of a structured approach to reaching your goals 1% at a time."

What does the structure look like for improving a particular sales skill - say building rapport?

It consists of seven easy steps, according to Connellan's latest book, The 1% Solution for Work and Life. ( )

First, pick the skill to improve and list the critical components of the skill set you want to improve. In this example, it would be creating rapport. On a sheet of paper, write down each component of building rapport - both those you're good at and those to improve.

Second, go out and make a sales call.

Third, immediately after the call, seclude yourself for five to ten minutes and grade yourself on each component. Give yourself a score of 1-10 where 1 is terrible and 10 is outstanding.

Fourth, look at your high scores. Mentally review what activities made each of those components rank high and make sure they are locked into place. Too often, says Connellan, reps focus only on the few components they're not doing so well on and forget to make sure that those they are doing well on stay locked in place. When that happens, they never get anything locked in place are always scrambling and trying to restart something they just lost.

Fifth, look at three or four of your lower-ranked components of rapport building. Make notes on how you could improve each of them.

Sixth, on the next call, focus on improving those particular elements by just 1%. That's all - 1%.

Seven, repeat steps 1-6.

Doing these things is easy. The problem we all face is that not doing them is even easier.

By improving 1% every day, anyone can be 50% better on the 41st day and twice as good on the 68th. Connellan expands on the techniques in a YouTube video which can be seen at

Who else uses this process? "Olympians for one," says Connellan. "I was involved in an executive develop program that involved visits to the Olympic Training Center. Walking down a hallway between sessions, I noticed an gymnast practicing a floor routine. Each time he finished, he'd stand up with his hands in the finish position we're used to seeing on television."

"Then he would turn and look up at the wall. Suddenly, I realized he was using Eye On Performance, a multi-camera video system the OTC uses to give athletes immediate feedback on how they're doing. Calling out to him, I asked him how he liked 'Eye On' - the shorthand term they use. 'I love it,' he said. I can immediately see how I'm doing, keep doing what's working, and tweak what's not there yet the next time."

Connellan says that sales reps can do the same and that sales managers who travel with reps to observe them can use that same process to sharpen rep performance.

About The 1% Solution:
The 1% Solution for Work and Life gives readers a structure that works because it's based not upon opinion but upon research, testing, and application. The 1% Solution for Work and Life delivers page after page of tools to use right now. By establishing the habit of incremental change and improvement, readers can take stock of where they are right now in life, and put in place a plan that gently but firmly forces them, day by day, to take the actions that will lead them where they want to go. Priced at $19.95, The 1% Solution for Work and Life is available from ( ) and other online book retailers, or can be ordered through any local bookstore.

About Tom Connellan:
In demand as a keynote speaker by firms such as FedEx, Acura, BMW, Neiman Marcus, Canadian Tire, Marriott, Home Depot, Sobeys, and TD Canada Trust, Tom Connellan ( ) has gained a reputation as a "tough talking and truth telling" speaker because he delivers actionable ideas. In his previous books, Inside the Magic Kingdom: Seven Keys to Disney's Success and Turbulent Times Leadership for Sales Managers: How the Very Best Boost Sales Connellan shared his insights into building a successful business. With The 1% Solution for Work and Life, he makes his success principles accessible to everyone.

For information on Connellan's schedule and availability, call 734-428-1580, visit or write to: Karen Revill, Program Manager, 1163 South Main Street Suite 306, Chelsea, MI 48118

Please contact for corrections or updates.

Karen Revill
Program Manager
The Connellan Group Inc.
1163 South Main Street
Suite 306
Chelsea, MI 48118

Health Industry Company GISPASA Automates its Business Processes with AuraPortal BPM Suite

AuraPortal allows Health Industry Company, GISPASA, to manage its procurement processes in which 90% of the documentation associated with the processes is automatically generated by the system

Woburn (Boston), MA, April 29, 2011 - AuraPortal (, a global provider of Business Process Management (BPM), has announced today that the consulting firm PFS Grupo has implemented new core business procurement processes for hospital supplies and services at GISPASA (Health Infrastructure Management of Principado de Asturias).

The project's goal was to increase productivity, data quality and operational economy in the working procedures as well as the use and deployment of document management. The solution provides electronic signatures and digital filing for improved document organization and standardization instead of using traditional paper records.

Corporate profits obtained using AuraPortal can be summarized in the reduction of human error, automatic documentation generation with electronic signature, elimination of paper, date and alarm monitoring of critical tasks, integration with other systems and the rapid return on investment.

In addition, it allows an easy development of continuous improvement thanks to the versatility of the AuraPortal solution to manage and change processes in real time by users with no need of IT programming.

"The use of AuraPortal has allowed us to manage multiple procurements in parallel with total assurance that everything is going well and on time. We have also achieved 90% of the documentation associated with processes to be automatically generated by the system, providing an advantage to our workload, in addition to being able to leverage digital signatures and reduce paper use. And it has allowed us to keep track of incoming and outgoing digital documents, that allows us to significantly reduce our paper records. In summary, the project has been a great success". Alfonso de Carlos Muñoz, GISPASA General Manager.

GISPASA's objective (Health Infrastructure Management of Principado de Asturias) is the promotion of sanitary and social-sanitary facilities of significance along with accompanying complementary services of these infrastructures.

The new Hospital Universitario Central de Asturias (HUCA) ranks as the third largest hospital in the country, being a reference for management and technological excellence in Spain.

PFS GRUPO is an organization providing comprehensive solutions for businesses and organizations with the aim of helping their customers achieve increased profits.

This has been made possible thanks to its multidisciplinary team, the methodology used and the technological partners with which they develop their projects. Its businesses units focus on the following areas: organizational consulting, business consulting, information systems and technological consulting, financial, legal and tax consulting, industrial consulting, financial audit and human resources and training.

About Aura (AuraPortal) (
AURA is a global BPMS (Business Process Management Suite) provider delivering a solution that creates, without the need of IT programming, Business Process Workflow Execution Models. AuraPortal is 100% Web-based, and is complementary to existing ERP and CRM systems.

AuraPortal has a presence in 50 countries with more than 350 customers including, among others: Coca-Cola, PepsiCo, Frito-Lay, Toyota, Yamaha, Petroleos Mexicanos (PEMEX), Carrefour, ArcelorMittal, Eletrobras, Saras, Royal KPN, Bristol-Myers Squibb, Sodexo, etc., as well as many Government Agencies and Departments in several countries.

AuraPortal Headquarters are located in North America (Boston) and Europe (Holland) whereas the software development facilities are located in Spain and India.

Auraportal Contacts:
Scott Rich
Skype: scott.marketingintl
Phone: +1 781-569-5940 or +1 978-808-6340
The Netherlands:

Scott Rich
400 Trade Center
Woburn, MA 01801-7472